Capita reviews

3.0

41% would recommend to a friend

(8,143 total reviews)
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Adolfo Hernandez

44% approve of CEO

31% positive business outlook

Capita has an employee rating of 3.0 out of 5 stars, based on 8,143 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capita employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

8K reviews
5.0
Jul 25, 2016
Recommend
CEO approval
Business Outlook

Pros

Opportunities, support and encouragement to seek promotion and take on more responsibility. Flexibility (although dependent on role and business needs) to move location or work at home if you need to. Encouragement to love what you do, if you're not happy with what you are currently doing then there is flexibility to move teams, apply for other roles internally or change your job role slightly to suit you. Open discussions with management about concerns and steps taken to resolve. Can opt into training days if they are relevant to your post. Great atmosphere, sociable office, employees engaged, approachable management. Brilliant graduate scheme, although very competitive. Clear set objectives - personal and team each month.

Cons

Because of the size of the company it may not be the same experience across the board but I think in general a great business to work for.

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Capita Response
9y
Many thanks for your review – we really appreciate your feedback!
1.0
Aug 17, 2016
Recommend
CEO approval
Business Outlook

Pros

Friendly bunch of graduates you get to meet.

Cons

DON'T SIGN THAT CONTRACT - (AVOID AT ALL COSTS) 1- Definitely not in the same league as their competitors, they have no wide client base and their training is wholly based on self-learning whereby graduates are endlessly reading academic text-books, then eventually get examined. 2- The most painful truth is that at the end of all that learning there isn't a job offer and no call from their dedicated recruitment team who are supposed to be placing trained graduates with one of their "FANCY CLIENTS", this problem is found across all streams whether Developers, Testers or Business Analysts. 3- Supervisors can be moody at times and difficult to get along with.

4.0
Mar 21, 2019

On the up

Recommend
CEO approval
Business Outlook

Pros

The relatively new CEO is clearly making some much needed improvements: better technology, greater communication, enhanced HR practices and a logical organisational structure. There is a degree of flexible working and the new offices are nice and in a great location.

Cons

Too much adherence to antiquated policies that make you feel more like a number than someone who is valued. Below market pay and incentives. At times it feels like you're only part of a small division rather than a big company with broader goals and ambitions. Knowledge management and sharing experiences is hard to find.

Viewing 1 - 3 of 8,143 Reviews

Glassdoor has 8,859 Capita reviews submitted anonymously by Capita employees. Read employee reviews and ratings on Glassdoor to decide if Capita is right for you.