Supportive Organisation - Operations Manager A Wilderness Way Employee Review

5.0
Sep 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Since arriving at Wilderness Way, I have been supported every step, from my first where I was introduced to a colleague who I had been partnered up on a buddy system to now I support colleagues where I can. The organisation adopts a no blame culture and a nurturing culture for the employees. The pay is great, the benefits are great and we also get to take part in outdoor activities like canoeing, rock climbing and mountain biking to name only a few. The camaraderie is between staff is special and everyone is there to support and guide you and laugh along the way. The opportunity to progress through the organisation is also something that is welcomed,l just as much as a fresh face going the the company.

Cons

Having a drivers license is advantageous, but not everyone can drive.

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A Wilderness Way Response
8mo
We completely agree, the support teams show each other really is so special. We’re proud to offer activities through our Employee Adventure Club, giving everyone a chance to unwind and connect outside of work. The roles our people do are some of the most rewarding, but also the most challenging, so it’s important we let our hair down too! We appreciate your point about driving. We recognise it can be a barrier for some roles, especially with our homes being in rural locations that aren’t always easy to reach by public transport. We’re continuing to explore ways to improve accessibility, while keeping the beautiful settings that make our homes so unique. Thankyou for all the support you bring to the children and their teams.

Explore other reviews about A Wilderness Way

1.0
Oct 10, 2025
Recommend
CEO approval
Business Outlook

Pros

- once had great services, great managers and great support - houses are lovely - mileage paid

Cons

- managers pushed out for not wanting to take part in the exploitation of there teams and the children they are forced to take in by referrals - basically given to the highest bidder - operation managers openly stating everyone is replaceable when staff are leaving weekly - staff retention is poor, I don’t know any other company that probably spends more on recruitment and training that anything else - left in dangerous situations with agency workers who are lazy and useless - new starters haven’t completed all mandatory training before being thrown to the lions of children’s who wilderness are not set up for and the houses aren’t suitable - no support from managerment after incidents - no sick pay - head office have an opinion that the rsw are nobodies and don’t belong in head office. - your holidays are chosen for you and you can pick 2 shifts a year you wish to take off ( that’s if there’s no training, team meetings or anything else they decide is mandatory that week) - pay hasn’t met with other companies in years - exit interview is a feedback form, no actual communication from anyone - payroll is removed when leaving - training certificates have to be asked for - pay is always wrong and trying to run a house with no money is hard enough without having to travel over 100 miles for work

1
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A Wilderness Way Response
7mo
Thankyou for taking the time to share your experience. We're genuinely sorry to hear your time at Wilderness did not reflect the values we uphold. While we strongly value open feedback, we don't agree with several of the points raised, particularly around the care and intent behind our referrals, training standards and the support we provide our teams. These comments do not reflect the values we uphold or the efforts we continue to make to ensure safe, supportive environments for both staff and the children in our care. We’re committed to listening and learning, if you're open to it we’d really appreciate the opportunity to speak with you directly and understand more. Please feel free to reach out to arrange a confidential conversation.
2.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Job satisfaction with the children

Cons

It’s if your face fits operation managers dictate everything

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A Wilderness Way Response
2mo
Thanks for sharing your thoughts. We're really glad to hear you’ve had good job satisfaction supporting the children, that means a lot to us. We’re sorry to hear you felt some decisions weren’t as fair or consistent as they should be. If you’d like to chat more about your experience, please do reach out to your HR lead.
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