Rude upper management and overworked staff - Anonymous Berkley Care Group Employee Review

I wanted to highlights the staff's kindness and professionalism, the welcoming and clean environment, and the variety of activities that residents enjoy. It also emphasizes how the care home respects residents' dignity and independence, making them feel happy and safe, and provides great peace of mind for families. The team has a flexible and sensitive approach. They are always responsive to service users needs and respect the choices, which helps maintain independence as much as possible. The home is always spotless and well-maintained. The grounds are beautiful, and the common areas, like the bistro and lounges, are comfortable and welcoming, making it a great place for visitors too.

Long hours, Staff may face uncooperative residents, verbal abuse, or even physical or sexual harassment from some individuals, which can be stressful and upsetting. Dealing with residents' families, who may have their own opinions on care or act as "experts," can add another layer of stress and potential conflict.

I really enjoy working at Burcot Lodge, it is very rewarding working with people who have dermentia, making their time living in a care home a happy place to live. The staff members are such lovely people to work with nothing is too much trouble when you ask for help when assisting a resident, they all want the best for all residents. The management are all on hand for help and advice when it is needed, they are very approachable and happy to help. Burcot is the first care home I have worked in and I feel very much part of a team, and was welcomed by all the staff members there. In my time working at Berkley Care Group I have had no problems and enjoy working within this company who really care about all residents and staff.

Working in care can be mentally tiring at times, but we are all encouraged to take time out if we need to step out even just for 5 minutes when needed.