Pros
Floor staff can be lovely. Staff discount is very generous. Commission is decent enough.
Cons
KPI and sales targets are set far to high for anyone to realistically be expected to meet them. For instance, the company has raised its sales targets by 4% this month, despite it being January, traditionally the quietest month for retail. The Care and Repair Plan is a con, but management value the sales of it far more than sales of product. The minimum expectation is for each employee to sell one Plan for every four sales, which is impossible for them to do without agressive hard selling. The fact most customers are aware that the Plan is a con, and that people who have bought Plans in the past are often greatly irritated by Currys' customer service, makes them even harder to sell. Newer employees are quickly let go for failing to reach KPIs, whilst older employees remain despite failing those same targets.