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Firstsource Solutions

Engaged Employer

Wouldn’t recommend - Fraud Advisor Firstsource Solutions Employee Review

1.0
Aug 26, 2025
Recommend
CEO approval
Business Outlook

Pros

There is opportunity to work from home

Cons

Can never get holidays approved. Never been treated so badly. Have to email your manager the time you go and come back from the toilet. If you are off a call for longer than 30 seconds you have managers messaging you asking what you’re doing. They don’t pay you SSP.

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Firstsource Solutions Response
8mo
Thank you for sharing your feedback. We’re glad you valued the opportunity to work from home. In some roles at Firstsource, certain processes, such as tracking time on calls or managing leave, are in place to ensure we can continue to deliver excellent service to our clients. This is down to the dedication of our people, and we continually look for ways to support and recognise them while balancing operational needs.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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