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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

82% would recommend to a friend

(4,177 total reviews)
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Ritesh Idnani

89% approve of CEO

83% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,177 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Jul 18, 2014
Recommend
CEO approval
Business Outlook

Pros

Agents, my teamm especially only for them i wouldnt be still there,

Cons

training, insecurity no reassurance during this time due to operation management all layed off due to a restructuring plan.......................then employ a 22 yr old with 1 year team leader experience to be contact manager ... REALLY

1.0
May 26, 2014
Recommend
CEO approval
Business Outlook

Pros

- You will meet friends in the same dire situation as you

Cons

- crap pay (min wage) - crap hours - management that practically lies - middle management who do anything they can do dodge work - Job advancement means doing something new for a week, then back to entry level while other managers do what they can to protect their spot.

1.0
Jul 5, 2015
Recommend
CEO approval
Business Outlook

Pros

So very little. Free sky package if you stick it

Cons

Pointless training, you will not be ready to use the systems they use. They say before you get to the floor "Ask for as much help from the team leaders and floor walkers, they are paid to help you", reality is most of them don't care and will huff and then berate you if you don't get something within a micro second. The constant barrage of sales enforcement (although throughout the training you'll be told it's a no pressure environment). Absolutely no understanding if you take time off for illness or God forbid your children are sick. No support. Everyone in this place smiles at you and tells you what you want to hear, slaps you on the back and pretends to be the bestest friends you've ever had whilst all the time looking after number 1, watch your back in this place. Seriously if you are thinking of taking up a place to work here, don't be surprised if within a week or 2 you are looking for a way out. There is a revolving door at the entrance for a very good reason. Stay away and keep your dignity intact.

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Firstsource Solutions Response
8y
We are sorry to hear about your unfortunate experience during your time at Firstsource. Our colleagues are at the forefront of everything we do and we are committed to empowering, motivating and supporting every single member of our team. We are taking your feedback and addressing the places we missed in delivering a great working experience for you.
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Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.