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      Lead Forensics

      Engaged Employer

      Lead Forensics reviews

      Falling Apart - Business Development Executive Lead Forensics Employee Review

      2.0
      Jan 9, 2017
      Business development executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Offer a lot of training for beginners. You can learn the basics here. The product works when applied to the right business model. If you have a good run you can get a decent pay check.

      Cons

      I would start by saying that most of the 5 star reviews on here are manufactured. I was pretty excited to start working for this business after hearing the tales and antics that occurred. At first glance you could be easily mistaken for thinking it is a big happy family and everyone loves their job. They have an almost cult like brain washing approach to achieve complete dedication and trust from new employees but after a while everyone seems to notice the cracks. The market for the product is utterly saturated within the UK, more specifically, the type of companies that will actually become a long standing client and wont have to be pressured and forced into a minimum year contract only to lose money and drop off are far and few between. With this taken into account the plans to expand the company at an unsustainable rate go on blindly. Its genuinely quite difficult to know if management are oblivious to the direction this company is heading, or if deep down they know but are unable to backtrack and admit that changes may need to be made. The problem is, the whole company is structured around a seemingly unbreakable, adolescent, megalomaniacal roleplay, encouraged and cultivated by the directors who seem to think they are in Wall Street in the Eighties but sadly come off more like a cringeworthy Charlie Brooker satire. The company is rife with bullying which isnt surprising seeing as they have no HR department. If you are prepared to harass small companies with high pressure sales tactics reading from a script which was written by members of staff who haven't even picked up the phone in a long time then this is the place for you. If you are prepared to have no transparency or break down on your salary and commission to keep track of earnings, then this place is for you. If you are prepared to work 55-60 hour weeks being micromanaged by the minute involuntarily while only getting paid for 40 then this place is for you. There is a reason half of the team have walked out in the last 6 months. You care about KPI's more than looking after your staff.

      Explore other reviews about Lead Forensics

      5.0
      Apr 21, 2026
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team and training is really in depth especially for someone new to SaaS.

      Cons

      Office is a bit cramped but this is being addressed and moving to a better location

      avatar
      Lead Forensics Response
      2mo
      Thank you for the feedback and for your continued commitment to Lead Forensics, 3 years tenure and counting! It’s great to hear such positive comments about the team and the depth of training, particularly for those new to SaaS, CS have their own dedicated L&D team to help everyone hit the ground running and find success. We have heard the feedback on office space, especially as we have grown over recent years! A new location is already being looked into as part of our next phase of growth. Thanks you, Tom CCO
      1.0
      Apr 14, 2026
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are the highlight. The Scottsdale office is filled with great colleagues, and the team environment is one of the few consistently positive aspects of the role.

      Cons

      There is a heavy level of micromanagement and an overwhelming focus on KPIs, often exceeding what is expected of sales roles. Targets are frequently increased to levels that feel unrealistic, and missing them can quickly lead to being placed on a PIP. Compensation is low and feels closer to entry level, especially given the expectations. There is no 401(k) match, and benefits overall are fairly average. Promotions can be difficult to achieve and are often delayed, which is challenging when base pay is already low. The product itself feels outdated, and success is heavily dependent on the client’s internal sales performance, which is outside of your control. This can make it difficult to consistently deliver results despite strong effort. There is also limited opportunity for career progression outside of Sales and Customer Success. Development tends to take a back seat to hitting numbers, and broader career paths within the company are not clearly defined. The office environment is another drawback. The open floor plan is crowded, with employees working closely together on headsets, which can make it difficult to focus. Turnover has been noticeably high, with many employees leaving recently due to the pressure and expectations.

      1
      avatar
      Lead Forensics Response
      2mo
      Thank you for your review, it’s always good to get feedback, good or bad. I’ll work through your comments: 1/ Totally agree, the Scottsdale office culture and team are great. 2/ Micromanagement and KPIs: we do have KPIs, as knowing what you need to do to move the needle is really important. This actually got me thinking about how many a CSM has, so I worked it out, there are 6 key KPIs ranging from retention through to activity and growth. 3/ Targets: we don’t increase targets mid year. Everyone’s target is set at the start of the year. If you take on new accounts mid year or the makeup of your account base changes, targets might adjust, but that’s because you have a different mix of business than when your original target was set. Also, in my time as CCO, we’ve only rolled out one PIP in the Scottsdale office. 4/ Compensation: we are always reviewing this and aim to stay competitive. We are a privately owned, stable business, which brings job security and benefits that we believe are appropriate. 5/ Promotions: these aren’t difficult to achieve as stated in your review. You need to hit target for a six month period and then you’re promoted, gaining a $5,000 increase. Most CSMs achieve at least one promotion per year. 6/ Product: we have a solid product roadmap and are always aiming to stay ahead. While we can always improve and move faster, we have 5,000 very happy customers, feel free to check out G2, Capterra etc for reviews. 7/ Progression: this comes up a lot in interviews, and I give the same answer, there are three routes: stay as an individual contributor become a leader move into a different department In the last six months, we’ve had a CSM move to Sales, a salesperson move to CS, and around 12 months ago, our top CSM moved into Product. 8/ Office: We have outgrown the current one and from June 1, 2026, we’ll be relocating to a new Scottsdale office, which is one of the best facilities in the area. Thank you, Tom CCO
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