Strange, toxic workplace - Software Engineering Manager Monzo Bank Employee Review

2.0
Sep 22, 2020
Recommend
CEO approval
Business Outlook

Pros

There were talented and kind people working there. Free lunches pre-Covid were good. Looks great on your CV.

Cons

People with power and influence at Monzo are very quick to judge and never change their minds, even when presented with evidence. Those with power and who are quickly promoted through the ranks tend to be "red" personalities - very outcome focussed, come across as confident and are very direct and succinct with their communication to the point of being blunt. They can appear cold with low levels of empathy. I have a different personality type and although I was hired for my strengths, I was constantly criticised for not having red personality attributes. I was also hired for my experience which on joining was completely ignored. My role was very focussed on one type of work and down the line when I raised the subject of progression and reward I was told I couldn't be promoted because I hadn't done another type of work - this was a shock! People who have power and influence are inexperienced and promoted far beyond their experience and skill level; they've not quite realised that there are different approaches which can lead to good outcomes; only the "red" approach is valued and rewarded. Unfortunately, because I had skills I wasn't able to use and because I could not grow my career no matter how much I put into my role, my time at Monzo started to harm my career and I found it psychologically damaging. When the redundancies happened and people started to talk, I found that this problem was very wide reaching indeed - I previously had no idea there were so many people who had been receiving the same treatment as me. It's such a shame - I was filled with alot of hope and enthusiasm upon joining and thought I had found a fantastic, inclusive place. It's been a strange and very stressful journey to realise this was not the case at all.

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5.0
Apr 22, 2026
Recommend
CEO approval
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Pros

Great, fun, dynamic place to work

Cons

No too many negatives to report

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Monzo Bank Response
1mo
Hi 👋 Thanks for taking the time to leave us a review. We really appreciate the honest feedback it’s the only way we get better. We’re always looking for ways to improve the experience for everyone here, so thank you for helping us see where we can do more. If you'd be open to discussing in more detail your feedback please do email hiring@monzo.com Thanks once again!
2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

remote working was a real benefit

Cons

lack of management skill, lack of focus, no support for workforce

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Monzo Bank Response
1w
Hi there, Thanks for taking the time to share your experience. We’re glad to hear that remote working was a real benefit for you, but we’re sorry that you didn’t feel supported or well managed during your time at Monzo. We appreciate you sharing this feedback, especially as someone who experienced Monzo from the inside. If you’d be open to sharing more detail privately, please contact us at hiring@monzo.com and we’ll make sure your feedback reaches the right team. We wish you all the best for what comes next.
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