A business that is 10 years old that is currently on it umpteenth restructure, only to spend the restructure making job available for colleagues to apply for 48 hours, and pre selecting the candidates it wishes to promote. Leaving many colleagues without the ability to apply for opportunities at all, but remember we get, grow and keep great people!!!! Having pausing a consultancy business loads of money to provide a structure which is more customer friendly this businesses is missing the fundamental thing they need to put customer at the heart and improve engagement of customers and NPS score that is improve the culture of the business internally and treat colleagues well and the rest will flow.