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      The AA

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      The AA reviews

      Fine company to work for - Customer Service Advisor The AA Employee Review

      3.0
      Jun 6, 2026
      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy work and good training. Good canteen in the office. Used to get good freebies and good overtime pay if it was very busy

      Cons

      Limited progression, pay not amazing, job itself horrible as customers can be abusive (that's the nature of call centre work though)

      Explore other reviews about The AA

      5.0
      Dec 29, 2017
      Anonymous contractor
      Recommend
      CEO approval
      Business Outlook

      Pros

      I joined the AA's content team in 2017 to assist with their digital transformation project and found it to be a supportive, enthusiastic and generally fun environment to work in.

      Cons

      Shareholders could be tricky to work with but with time, I was able to navigate it all and get stuff done.

      9
      4.0
      Feb 11, 2022
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There's a period of real change happening currently, coupled with a well loved brand which makes it an exciting business to be part of if you want to make a difference.

      Cons

      There's lots going on, so the pace is sometimes quite challenging.

      7
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