Toxic culture, favoritism, and unethical leadership - Customer Service Agent Trip.com Group Employee Review

1.0
May 6, 2025
Recommend
CEO approval
Business Outlook

Pros

People, colleagues are great. Salary is OK

Cons

This post was flagged already trying to remove it, as example of the following content. During my time at the company, 3 years, I witnessed deeply unfair practices and a discouraging work culture. Favouritism was rampant—some employees received job offers or benefits like remote work or promotions before any official communication was made. People with no skills or certifications in top positions (different levels in all departments including HR). What’s most concerning is that the management, including HR, was the one behind these decisions. This made it impossible to approach HR with trust, as any attempt to report issues or seek fairness was blocked from inside the department. (Not sure if London is aware of these practices) Also, only if you have British passport can access to real promotions. This is not ethical when the 90% of the office comes from different countries around the world. If they receive a bad feedback in Glassdoor immediately starts a persecution of the person, eg. Sending emails to all the employees asking who posted the review, then some days later the review can dissapear from Glassdoor. These remarks created a toxic and divisive environment. Even more troubling: when misconduct or irregularities were discovered involving employees close to the management, internal investigations were abruptly stopped, and these issues were never reported to the company’s headquarters in China. Some colleagues were accused of serious offenses without evidence, while others were protected based on personal connections. This double standard contributed to a culture of fear, mistrust, and inequality.

avatar
Trip.com Group Response
1y
Thank you for your feedback. We appreciate the chance to address your concerns. Trip.com ensures fairness with transparent criteria for promotions and benefits. We uphold high ethical standards and have robust processes to address misconduct. Our commitment to diversity guarantees equal opportunities. We value open dialogue and are confident in our processes' integrity. For further concerns, please contact EMEA.feedback@trip.com.

Explore other reviews about Trip.com Group

5.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

- Amazing growing team in the AMERICAS - Great work culture

Cons

- Early stage for some projects

4.0
Mar 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company culture is good and the compensation package is also good

Cons

Many company initiatives to prioritize at any given time

See reviews by: Helpful|Rating|Date|All