Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at HGS. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at HGS?

52% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.0 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (681) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good team and work from home" ((in 204 reviews)); "Good people and teams mates." ((in 130 reviews)); "Friendly nature good environment better place to work" ((in 128 reviews)); "Good work environment and flexible" ((in 122 reviews)); "Good working environment and encouraging" ((in 100 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 458 reviews)); "Poor management and will not appreciate hard work" ((in 225 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 203 reviews)); "Pros are managers are the worst" ((in 83 reviews)); "Long hours but others everything else is good" ((in 24 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

HGS reviews

3.3

52% would recommend to a friend

(5,007 total reviews)

Venkatesh Korla

67% approve of CEO

50% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Culture & values

3.0

Work/Life balance

3.0

Career opportunities

2.9

Senior management

2.8

Compensation and benefits

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

4.0

Sep 17, 2025

Good company

Senior account executive

Recommend

CEO approval

Business Outlook

Pros

Company is good management is very supportive.

Cons

No cons in company overall good company.

HGS Response

8mo

Thank you for your feedback! We’re glad you find HGS a good company with supportive management. For any further thoughts, you can reach us at Talk2us@teamhgs.com.

1.0

Dec 1, 2016

HGS Team Manager

Team manager

Recommend

CEO approval

Business Outlook

Pros

There are no benefits of working at this company in the UK.

Cons

Horrible company to work for. The CCMs are useless! Poor management. Really bad Site managers across all 3 sites(Chiswick, Preston & Selkirk). DON'T MAKE A MISTAKE OF JOINING THIS ORGANISATION! They don't follow employment law and have been taken to tribunal often for troubling employees.

3.0

Apr 14, 2016

Easy role to get, easy role to leave.

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

*Very easy application, assessment centre and score criteria for the role. To the degree any one with a good grasp of English could get the role. *Good Career Progression options (but take note - NOT PAY) with new campaigns.

Cons

*Average Tenure is no more than a few months. *Pay is ridiculously low for the performance they expect. With new contracts, they have made it basically minimum wage. No paid breaks or sick days. *No incentive to do more than what is required. You are not rewarded for delivering above average performance. *If you don't meet stats, or preform, they can give during the extended six months probation just a weeks notice. *Extremely strict adherence roles, to the degree you have to ask permission to go to the lavatories. As someone who has a degree, this isn't something I'd ever expect. No dignity at all.

Viewing 1 - 3 of 5,007 Reviews

Jobs at HGS

Spanish Bilingual CSR

HGS

HGS reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good company

HGS Team Manager

Easy role to get, easy role to leave.

Jobs at HGS

HGS reviews FAQs

Followed companies

Job searches

Bowls

Want the inside scoop on your own company?

Jobs at HGS

HGS reviews FAQs