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      Hilton

      Engaged Employer

      Hilton reviews

      3.9

      75% would recommend to a friend

      (11,502 total reviews)
      avatar

      Christopher Nassetta

      86% approve of CEO

      63% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Work/Life balance

      3.5

      Senior management

      Hilton has an employee rating of 3.9 out of 5 stars, based on 11,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      12K reviews
      2.0
      Oct 29, 2009

      Hilton Hotel was burning me out

      Food & beverage director
      Recommend
      CEO approval
      Business Outlook

      Pros

      To make my resume looks good is probably the only reason I could think of after I left there. Thought the Hilton brand contained good reputation and high standard though.

      Cons

      1. Unordinary long working time without reasonable payment 2. Unbalanced work/life management, often get call back on off-work days 3. Security issues, employees' lockers been stolen many times 4. Reward system is not clear and fair, hard to attract employees to involve

      1.0
      Sep 18, 2016

      Terrible experience - Very Bad place to work

      Ecommerce manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hotel discounts, well known brand

      Cons

      Extremely high workload, inexperienced and unprofessional people managers who escalate down issues and not taking responsibility and have an unethical attitude. Unrealistic expectations.

      avatar
      Hilton Response
      9y
      Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. Thank you again for taking the time to share your thoughts with us.
      3.0
      Jun 28, 2008

      Don't lose talented people who contribute greatly to your business and reward others who get by doing the bare minimum.

      Revenue manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunities to travel, cheap hotel rates (when available), nice office facilities, some good colleagues

      Cons

      Opportunities for career advancement seem to be given to those least deserving and junior employees do not in my experience receive the support and compensation they need to boost morale enough. There is a scheme for university leavers which gives them experience of the hotel industry, a respectable starting salary and training in various areas of the business however this seems to be done at the expense of existing junior employees and often the trainees are given projects to work on which overlap and in certain cases obstruct the work of others.

      Viewing 1 - 3 of 11,502 Reviews
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      Glassdoor has 13,602 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.