HubSpot reviews

3.4

55% would recommend to a friend

(4,145 total reviews)
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Yamini Rangan

64% approve of CEO

49% positive business outlook

HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,145 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
2.0
May 26, 2023
Recommend
CEO approval
Business Outlook

Pros

The main benefit is the ability to work from home. The onboarding experience was good, the recruitment process was well managed. Hubspot actively promotes diversity and inclusion. The product itself truly brings value to the table and I had the opportunity to meet some incredibly talented sales professionals. On a personal level, I also had the pleasure of interacting with some genuinely fun and friendly individuals whom I still maintain contact with to this day.

Cons

I was initially hesitant to provide a review of this company, but I feel compelled to share my thoughts due to a push from Glassdoor. Allow me to express my perspective: on a deeper level, this corporation treats its employees as mere numbers and fails to foster a healthy work culture, despite promoting otherwise. I am genuinely surprised by the abundance of positive reviews as I suspect individuals are encouraged to leave their feedback during the initial month when everything appears ideal. However, conversations held outside of working hours reveal a vastly different opinion and it is exceedingly challenging to find someone in sales who genuinely enjoys working here. In the sales department, your success heavily relies on the luck of being assigned a decent territory and good customer portfolio. If you happen to receive a territory previously handled by an experienced rep, you're in luck. Otherwise, it becomes a matter of chance. The territories are small, since company over hired and achieving success seems to hinge on some questionable tactics. When I was there, only 20% of reps were hitting quota. Yet, this is merely small aspect of the overall problem. The entire company fosters a cult-like atmosphere that disregards honest opinions and stifles independent thinking. Burnout is prevalent across the entire sales department, with colleagues in sales reporting a lack of work-life balance persisting for years. High turnover. Furthermore, middle management ... the level of micromanagement here surpasses any other company I have worked for by far. It feels like your manager only cares about climbing up the career ladder. Let's put it this way, this is the only job that has ever interrupted my sleep pattern. Working from home, my partner with years of experience in management, overheard most of my 1:1 with my manager and asked me to leave for the sake of my mental health. I changed and never looked back.

2.0
Oct 20, 2023
Recommend
CEO approval
Business Outlook

Pros

The people are lovely and my direct manager is always willing to provide coaching and feedback.

Cons

Unfortunately I have felt totally misled from my interview process about management styles, culture and expectations. I am not new to fast paced SaaS sales environment but working at Hubspot was something else. The micromanagement around your day (how you spend each hour, how many activities you have completed) made me feel like a cog in a machine. There's an attempt to provide solid onboarding but a HUGE amount of staff leave during probation - either a choice of their own or are let go. Reps that have been at Hubspot longer are successful at hitting quota from relationships they have nurtured over the past 12 months , there seems to be little consideration into this with new reps. I have noticed the rate at which female reps are leaving is significantly higher than male reps. Comments were made by managers that although they 'cant tell me to work longer, it might be a good idea to spend my evenings finding new sales opportunities or reviewing calls'. Seeing new staff leave so soon is a clear indication of how things are going. The burnout here has been unlike anywhere else I have worked. Culture was key to my questions I asked during my hiring process and I was constantly told that it was a collaborative environment, and a place where people succeed and grow. Reps don't want to share with others their successes on how they their prospects out of fear of losing their edge. I've seen a huge amount of reps deactivated on slack overnight during their first 12 months. It creates a culture of fear amongst new hires and makes people worry about being able to keep a job during a cost of living crisis rather than focusing on just getting the job done.

1.0
Jan 31, 2025

Your worst nightmare

Recommend
CEO approval
Business Outlook

Pros

The pay is above average (but only because the stock is inflated at the moment)

Cons

- Most of the benefits you see in older reviews are gone. - Middle managers and above are incompetent. Majority were promoted when the company was small and handed out promotions like candy. - Old timers rule the company. Rub them the wrong way, you’re history. - Too top down. Imagine incompetent leadership mixed with top down culture. - The quality of work is trash. I’ve heard the product used to be good at some point, today it’s a feature salad. - Product culture: company thinks talking to customers is same as doing research. You can quote a couple of customers and justify building anything.

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Glassdoor has 4,732 HubSpot reviews submitted anonymously by HubSpot employees. Read employee reviews and ratings on Glassdoor to decide if HubSpot is right for you.