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IHG Hotels and Resorts

Engaged Employer

IHG Hotels and Resorts reviews

3.9

71% would recommend to a friend

(4,853 total reviews)
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Elie Maalouf

78% approve of CEO

64% positive business outlook

IHG Hotels and Resorts has an employee rating of 3.9 out of 5 stars, based on 4,853 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IHG Hotels and Resorts employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

5K reviews
1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a place to go on a rainy day. I have a few friends from work. Close to good shopping and a few nice restaurants. Convenient for trams and buses.

Cons

Very low pay. Staff are not appreciated, applauded, or compensated fairly for time and effort. Staff leave and are not replaced, increasing work load for everyone. Standards are expected to remain high. Budget is king, No matter how hard it is on the workers to have too few staff to do the work., they do not care how short staffed the teams are. Management does not care. Token 'mental health' programs do nothing. Corporate training modules are frequent, manditory, and useless, meanwhile many staff don't know how to do the basics of their jobs. Hard-working, reliabel staff who go above and beyond make the same rate of pay as the loafers who simply show up to get paid and do absolutely nothing. On a personal level, I feel undervalued as an employee and as a person. My personal and professional development means nothing to management. My 6+ years of service, loyalty and dedication mean nothing. My 10 or 12 hour shifts, coming in on my days off, answering calls and emails from home--all mean nothing to them. I have been promised a raise and/or promotion twice and not received it. An employee in my department glides through the day doing nothing, has to be guided and reminded to do through daily tasks, and makes the same pay as I do.

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly and helpful staff. Supportive Leaders (mostly). Occasional travel. Freedom to share ideas that may drive sales for the Account Directors.

Cons

Not a lot of room to grow as sellers tend to hang on to the roles until retirement. Revenue goals can be a reach.

Viewing 1 - 3 of 4,853 Reviews

Glassdoor has 5,771 IHG Hotels and Resorts reviews submitted anonymously by IHG Hotels and Resorts employees. Read employee reviews and ratings on Glassdoor to decide if IHG Hotels and Resorts is right for you.