Is Utility Warehouse a good company to work for?

Utility Warehouse has an overall rating of 3.5 out of 5, based on over 808 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 66% of employees would recommend working at Utility Warehouse to a friend and 64% have a positive outlook for the business. The best reviews about Utility Warehouse have been left by employees working as Energy Customer Service Advisor , Team Leader and Software Engineer .

Does Utility Warehouse pay their employees well?

According to anonymously submitted Glassdoor reviews, Utility Warehouse employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Utility Warehouse. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Utility Warehouse?

66% of Utility Warehouse employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Utility Warehouse 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Utility Warehouse?

Customer Service Advisor (53) , Customer Service Representative (49) , Team Leader (31) , Customer Service (28) , Energy Customer Service Advisor (17) , Software Engineer (17) , Energy Advisor (11) , Manager (10) , Customer Advisor (9) , Sales Advisor (8) , Technical Support (8) , Partner (7) , Customer Service Agent (6) , Independent Distributor (6) , Product Manager (6)

What are the pros of working at Utility Warehouse according to real employee reviews?

"The people there are great and nice to work with" ((in 63 reviews)); "They are great colleagues over here and wonderful to work with." ((in 29 reviews)); "Good training and available resources" ((in 28 reviews)); "the teams are great and some great perks" ((in 26 reviews)); "Fully Remote Benefits Good working hours 8:15" ((in 23 reviews))

What are the cons of working at Utility Warehouse according to real employee reviews?

"Management is poor and lack of progression" ((in 40 reviews)); "Low pay and poor shift patterns." ((in 27 reviews)); "Long hours and not flexible with shift pattern." ((in 12 reviews)); "Some managers have no clue what they are doing or how to manage people." ((in 11 reviews)); "The pay is low for the role, career progression depends on friendships" ((in 8 reviews))

What are the top reviewed Utility Warehouse locations?

London , Edgware , Manchester , Bolton , Cardiff , Liverpool , Edinburgh , Aberdeen , Wembley , Leeds , Hemel Hempstead , Luton , Peterborough , Coventry , Newcastle upon Tyne , Glasgow , Birmingham , Nottingham , Southend-on-Sea , Leighton Buzzard , Clophill , Hertford , Watford , Norwich , Reading , Twickenham , Hendon , Brighton , Aylesbury , Barrow in Furness

Utility Warehouse reviews

3.5

66% would recommend to a friend

(184 total reviews)

Stuart Burnett

74% approve of CEO

64% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (184 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

184 reviews

Reviews about "Compensation"

Return to all reviews

2.0

Mar 9, 2026

Gone downhill

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Good work life balance 4dww if you want it

Cons

Low volume means problems aren't always interesting. A lot of solutions to problems are sticky plaster solutions. Never addressing tech debt.

Utility Warehouse Response

2mo

Hi there, thanks for taking the time to review us. It's great to know that our work-life balance and 4-day work week framework are working well for you. On the engineering side, we hear you loud and clear. No engineer wants to rely on temporary fixes, and tackling tech debt is essential if we want to keep our work engaging and our platform robust. We want to move away from "sticky plasters" just as much as you do. As a current member of the team, you have the agency to help us shift the needle here. We highly encourage you to raise these specific technical bottlenecks in your next retro or directly with engineering leadership via your EM or Head of so we can allocate the right time and resources to fix them properly.

3.0

Mar 6, 2026

Training was all over the place

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

- Wage isn’t bad for the type of job. Not enough to live on comfortably but within market average.

Cons

- Training was strange with conflicting information provided through several different trainers. - They have a certain way they demand you speak to customers. One minute you’re not building enough rapport, the next it’s too much. - Call after call mentality where you’re tracked on every little thing you do. - Cheap equipment that runs like a 90 year old amputee.

Utility Warehouse Response

2mo

Hi there, Thank you for taking the time to leave a review. We’re glad to hear you found the pay to be competitive, but it’s clear there were several areas where your experience didn't hit the mark. We take your points about training and rapport-building seriously. We’re always aiming for that "just right" balance when it comes to customer conversations, and it sounds like the guidance you received was more confusing than helpful, that's definitely something we have improved and will continue to improve. We also hear you on the tech and the pace of the role. We know that having the right tools is essential to doing a great job without the extra frustration, and we’re working hard to ensure our equipment and systems keep up with the speed of our teams. We appreciate you sharing these insights with us as we continue to grow and improve. Wishing you the very best of luck in your next role.

3.0

Jan 26, 2026

Keep your eyes open

Sales executive

Recommend

CEO approval

Business Outlook

Pros

Friendly, social workplace, fun, team nights out

Cons

Sting you for commission and overtime

Utility Warehouse Response

3mo

Thank you for taking time to leave a review. It's great to hear you found your time at UW fun as well as having a social workplace!.

Viewing 1 - 3 of 184 Reviews

Jobs at Utility Warehouse

Learning Content Specialist (12 Month FTC)

Senior Service Designer

Senior Frontend Software Engineer

Senior Customer Marketing Data Analyst

Insurance Pricing Manager

United Kingdom

View job