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Let's goooo🥇🥇 We’re super proud to have taken home two golds at the European Contact Centre & Customer Service Awards (ECCCSA) Our amazing team was recognised for: ✨ Best Cross-Functional Collaboration – the judges thought our 'setting the standard’ initiative, which bought together customer facing colleagues and our tech teams, helped create a culture focused on customer outcomes and team work. ✨ Greatest Impact of a Multi-AI Approach – for transforming the experience for both customers and colleagues through the use of AI Well done all 👏
Today is a big day for British Gas, as with great excitement, we introduce our newest (and fluffiest) customers… the Things! 💙 Our new family aren’t just all soft blue fur, cosy and cute, they represent something really meaningful: the feeling of being with British Gas. That sense of calm, comfort and confidence that everything at home is running smoothly – so our customers can focus on what matters most. This is more than a brand refresh; it’s a reflection of who we are and what we stand for. Our new brand endline, “Taking care of things,” captures our promise to give peace of mind to the millions of homes we serve across Britain – keeping them warm and working. And soon, the Things will be popping up everywhere – helping us connect in a more human and relatable way with our customers. We’re super excited about this next phase for British Gas; we love the Things and what they stand for, but most of all, we hope our customers – and those we’d love to be our customers – do.
To be successful in sport takes dedication, years of training and no shortage of talent. We think elite athletes have numerous transferable skills that can bring us amazing value. Thanks to our landmark partnership with Team GB and ParalympicsGB we’ve launched the Centrica athletes pathway. Seven brilliant sporting stars joining a special nine month leadership program, aimed at bringing their unique perspectives to our business. We sent Norton Hill along to see how they were settling in. Learn more about our Athlete's Pathway: https://lnkd.in/ettxyv-Z Meet our sporting stars: https://lnkd.in/eUSSyuGr hashtag#MoreThanACareer hashtag
📢 Get Set… Go. We’re excited to announce a landmark 5-year partnership with Team GB and ParalympicsGB to empower young people and athletes to make a positive difference to themselves and their communities 🤝 Working with exceptional Olympians Katarina Johnson-Thompson and Tom Daley and Paralympians Jack Hunter-Spivey and Ellie Simmonds, our partnership has bold ambitions, including Get Set for Positive Energy, a free schools programme, which aims to reach up to 1 million children and families - empowering young people and their communities in the role we can all play in saving energy for a greener future. 💚 💙 In addition to that, we will be developing a ‘Pathways’ programme to support former athletes in developing new careers, helping them transfer the skills and expertise gained while competing to roles within our workforce. Read more about this landmark deal 👉 https://lnkd.in/e9YxcHXN
At British Gas, we're proud to have our volunteers working with Groundwork to help make a difference in their local communities. From cleaning up public spaces in Leeds to creating bug hotels at Llandegfedd Reservoir, these dedicated volunteers are making a real impact. 🌍🌳💚 We believe in the power of giving back, and that's why we're asking our colleagues across Centrica to volunteer 100,000 days by 2030 to build inclusive communities. Show your support and join us in celebrating their efforts! 🙌
We know that it's more important than ever to be there for customers and offer a helping hand. That's why we've boosted our customer support teams and provided additional training across the UK as part of our commitment to helping customers stay warm and safe this winter. Find out more > https://bit.ly/47F96bR hashtag#CustomerSupport hashtag#BritishGas hashtag#StayingWarmThisWinter
MEET SYLVIE: AUTISM IS MY SUPERPOWER⚡ Did you know that we're one of just 75 companies globally to take part in the Generation Valuable disability mentoring programme? The Valuable 500 scheme aims to identify and build a community of disabled talent who share their experiences upward to inform the C-suite about how to make businesses more inclusive. Our first mentee is Sylvie Pontonnier-White, here she describes how her autism is her work super power.
📷🌍This week, we encouraged our colleagues to get their walking boots on and share the amazing places from which they work around the UK. It gave us a chance not only to get some fresh air during our busy days but also to share pictures of stunning scenery, paw-some pets and even some farm animals along the way! We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst ensuring they can still connect and engage with their teams through office days, employee networks and virtual events. We’re hiring, and the team would love to see your favourite walking route! Discover our live vacancies here >>>> https://bit.ly/3Dykn09
Inspiring our future women workforce On Wednesday 19th October, our early careers team travelled to London to represent Centrica at the annual STEM Woman’s event. The event was attended by over 750 STEM Students and recent graduates that identify as female or non-binary and gave our team an opportunity to give an insight into life as a graduate to potential future colleagues, many of whom travelled specially to visit our stand. The team did a fantastic job interacting and engaging with hundreds of our future woman workforce and proudly represented Centrica’s drive not only for diversity and inclusion but also for providing excellent career development opportunities to our people. Well done, team! Last week, our graduate and year-in-role vacancies went live, and we are actively recruiting for our future leaders.
What’s so courageous about having a conversation? To mark National Inclusion Week our Diversity & Inclusion Lead, Devi Virdi, shares her thoughts on the power of conversation – and the meaningful action and change that can be triggered.
