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During Black Friday 2019, we received an average of 138 orders a minute. What’s more, if you stacked up all 55”+ TVs we sold, they would be taller than 187 Shard towers. This Black Friday Team DC are expected to travel over half a million kilometers (514km) to deliver to 115,000 customers and spend over 30,000 hours installing tech in their homes. Great work team.
We were delighted that our Apprenticeships were recently named the best for mentoring by Retail Week. We work hard to give our early talent the support they need to maximise their skills and grow an amazing career in our business. What’s more, mentoring is as rewarding for mentors as it is for mentees. With all parties enjoying the experience, we can build a team of committed, capable colleagues.
We’ve completed the first phase of our North West External Regional Distribution Centre project – and our new strategic hub is operational! We’ve created a 375,000sqft site that will play a fundamental part in a simpler, more effective delivery network. Our new Distribution Centre is welcoming talented colleagues from Manchester and Leeds – so customers in the North West get to work with the same brilliant team. “Unlocking the potential of our North West Customer Service Centre was imperative to providing our colleagues with the space and first-class facilities they needed to deliver more for our customers in this region. With over 160 new and existing colleagues and 120 franchisee colleagues now on site, we expect to see 50% more customers being served every week across our peak trading period.” says Jon Bridle, Transformation Director Supply Chain & Operations. The wellbeing of our team is a top priority, now and in the future. We have safety measures in place across the North West External Regional Distribution Centre to give our team peace of mind and maximise safety.
You might see your journey with us as a Driver. We see potential managers, admin experts, tech specialists, installation engineers and more. What direction will your DC career take?
Since the coronavirus pandemic began, it’s become more important than ever to support our colleagues. Feedback like this from Mariya tells us that our efforts have made a difference. Many thanks to Mariya for sharing her thoughts and meeting some difficult challenges. “My manager checked in on me throughout the lockdown and ensured that I was aware of any updates regarding being called back. In store, there are a number of safety measures in place. The company response has been brilliant.”
COVID-19 has meant huge changes in the way we work, right across the business. It’s been a massive shift for TeamDC, but they’ve risen to the challenge. “I have noticed the changes, teamwork and effort everyone has put in to keep us safe while still thinking of our customers,” says Dave, a manager in Newarks repair lab. "From the implementation of sanitisation stations, social distancing and Perspex between repair benches to one-way routes and temperature testing, we’ve had to overcome some big challenges – but we’ve done it as a collective." Follow the link to find out more about our response to coronavirus.
Did you know that our colleagues have access to free online fitness classes? They’re the perfect way to stay active while working from home. The classes are just one of the benefits of our Perks at Work scheme.
The theme for this year’s World Mental Health Day is Mental Health For All. For us, it means supporting every one of our colleagues, whoever they are and whatever their role. That’s why we have an Employee Assistance Programme that’s available 24/7. Whatever the problem – from stress to stopping smoking – every member of Team DC can access expert help.
We are proud to be the biggest recycler of waste electricals in UK Retail, recycling 51% of all major domestic waste electricals collected in 2018. We collect over 65,000 tonnes of waste electrical and electronic equipment (WEEE) every year via our recycling services. Together, we're working for a cleaner, greener world.
Online orders have surged over the past few months, keeping our Drivers incredibly busy. We now need to recruit friendly, reliable people to join our team and help us meet demand for amazing technology! Visit the page below to find out more about working as a 7.5 Tonne Driver for Dixons Carphone.
