Poor - 111 Call Handler Integrated Care 24 Employee Review

Autonomy, most colleagues are very respectful and friendly.

Senior management is chaotic. Major operational changes are rolled out without proper thought being out into the processes associated with said change. Senior management in cliques. No repercussions for those at the top who are completely unprofessional and incompetent. And people who challenge the norm are overlooked for promotions

IC24 has a really positive team culture, with friendly and supportive colleagues who make a big difference to the working environment. It’s a collaborative place to work, and people are generally willing to help each other out, especially during busy periods. There is also flexibility around working hours, which supports a good work-life balance. Management are approachable and open to conversations, and there is a clear effort to support staff and maintain a positive working environment.

The role can be fast-paced at times, with workload levels varying depending on demand. This can require good organisation and adaptability, but it also keeps the work interesting and varied.