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Integrated Care 24

Engaged Employer

Integrated Care 24 reviews

3.0

42% would recommend to a friend

(109 total reviews)
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Dr Andrew Catto

39% approve of CEO

35% positive business outlook

Integrated Care 24 has an employee rating of 3.0 out of 5 stars, based on 109 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Integrated Care 24 employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

109 reviews
1.0
Sep 24, 2020

Poor

Recommend
CEO approval
Business Outlook

Pros

When given opportunity was good to bond with team

Cons

Do not follow GDPR. Poor COVID controls , tape on floor and Perspex screens that are poorly cleaned irrelevant when seniors are hugging staff and crowding desks. You Get reprimanded for spending too much time with caller trying to help. Gossip is rife with senior management

1.0
Apr 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Lovely people, Job is challenging and different on every shift. Oh the free coffee and tea - and now female sanitary products. Cost of living payment

Cons

Clicky management, face fits culture. Bullying and blaming is rampant on every level. The SMT tell you to contact them with any problems, they pass the problem back to the person creating the problem and then its buried and life just gets worse. How they have kept their CQC ratings is an absolute CON, they are told when the inspection is going to be and they then make sure that everything is clean and they have staff covering every position. The day before and the day after we are back to normal and having to scrabble around for clinical and non clinical staff. Patient wait times are horrific - some localities have wait times for patients of over 24-48 hours on a busy weekend. But fear not the managers are all at home enjoying their breaks, whilst the underpaid, stressed workforce are busting their guts to get them their bonus payments each year. Experience and loyalty mean nothing to the company. If your face does not fit, then you will be pushed out eventually . Honestly unless you are desperate dont work here, go to Secamb who are just down the road pay better and have proper representation for their workforce.

1.0
Jan 4, 2023
Recommend
CEO approval
Business Outlook

Pros

Pay is okay however in my opinion not worth it considering the constant abuse you are subject to by both the general public and the company

Cons

Senior management are awful. Bullying and harassment in the workplace is constant. As Health advisors we are chased to take calls by managers. The company have recently taken away paid breaks. Only cares about numbers, not as individuals. Do not fall into the trap of thinking this is a company that look after there staff - they do not

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Integrated Care 24 Response
3y
Dear colleague, We’re sorry to hear of your experiences. If people see or experience bullying or harassment in the workplace its vital that they report it so it can be dealt with in line with our code of conduct. We also participate in the national Freedom To Speak Up initiative so colleagues can raise concerns anonymously if they prefer. Our CEO Andrew Catto would welcome the opportunity to meet with you to listen further about your experiences and has asked that you contact him – andrew.catto@ic24.nhs.uk – to arrange a conversation. In our most recent Back to the Floor initiative Andrew chose to spend his time in one of our contact centres to understand the experiences of our NHS 111 teams, but we acknowledge that there’s always more our Executive team and senior leaders can do to be visible to our front-line teams. On the topic of breaks, they should be planned in exactly the same way they always have been, while we look to move towards being able to allow a more autonomous way of our 111 teams choosing when they take short (paid) breaks.
Viewing 1 - 3 of 109 Reviews

Glassdoor has 116 Integrated Care 24 reviews submitted anonymously by Integrated Care 24 employees. Read employee reviews and ratings on Glassdoor to decide if Integrated Care 24 is right for you.