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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

82% would recommend to a friend

(126 total reviews)
avatar

Ritesh Idnani

89% approve of CEO

83% positive business outlook

Reviews by job title

126 reviews

Reviews about "Culture"

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4.0
Mar 5, 2026
Recommend
CEO approval
Business Outlook

Pros

WFH, bonuses, employee benefits and good team spirit

Cons

Redundancies were made which was a shame

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Firstsource Solutions Response
2mo
Thank you for sharing your feedback about your experience with Firstsource. We’re glad to hear that you valued the work-from-home flexibility, bonuses, employee benefits, and the positive team spirit within the organization. Creating a supportive work environment is important to us. Organizational changes can be challenging, and we appreciate your honest feedback.
5.0
Feb 3, 2026

Great Company

Recommend
CEO approval
Business Outlook

Pros

Great staff, Good training and The Company will help you with respect and dignity to make the job more enjoyable.

Cons

No Cons great company to work for would recommend.

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Firstsource Solutions Response
3mo
Thank you for such a positive review. It’s great to hear you’ve had a great experience in Derby and that the training has set you up well. We’re especially pleased you’ve felt respected and supported day to day. Our people really are what make Firstsource, and feedback like this means a lot to the teams who bring that culture to life.
4.0
Jan 18, 2026

Great

Recommend
CEO approval
Business Outlook

Pros

Manager was great, culture was great. I worked on Sky preactive cancellations. Great overall!

Cons

Targets could be stressful at times.

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Firstsource Solutions Response
3mo
Thank you for your review. It’s brilliant to hear you had a great experience, especially that your manager and the culture made such a positive difference during your time with us. Our goals are there to help keep things fair and consistent and to meet client expectations. That’s why we focus on coaching, clear guidance and regular check-ins, so people feel supported as well as stretched.
Viewing 1 - 3 of 126 Reviews

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