Heathrow Airport reviews

3.5

57% would recommend to a friend

(754 total reviews)
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Thomas Woldbye

52% approve of CEO

53% positive business outlook

Heathrow Airport has an employee rating of 3.5 out of 5 stars, based on 754 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Heathrow Airport employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation and logistics industry (3.5 stars).

Reviews by job title

754 reviews
1.0
Apr 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Very over resourced - you can get away with doing nothing; overpaid and guaranteed a bonus if you turn up breathing; clean and spacious offices; free parking; and entertainment in the form of lots of basic people walking round with costa cups telling you how busy they are.

Cons

Penny pinching culture (be prepared to bring your own coffee and milk into work!); non-accountable senior management who demonstrate no aspirational behaviours; employees promoted based on service, not ability; severe lack of internal controls; ancient systems; huge and excessive spend on airport development (management have no sense of 'value'): governed by regulatory model (ballache getting anything done with efficiency and speed); excessive paperwork and bureaucracy; dreadful canteen; awful location (no shops or amenities nearby); and horrendous transport connections between Compass Centre (HAL head office) and the terminals (add 30 minutes to your journey if you're coming by train and expect to spend very little time in the airport itself).

3.0
Oct 24, 2018
Recommend
CEO approval
Business Outlook

Pros

They mean well and are trying to improve the reputation of the airport and the wider impact it has on the community

Cons

There are a lot of legacy problems with the way in which the organisation runs and the people they have in place. Some are fantastic... others less so. It is the refusal of people to go above and beyond in their roles that is letting this place down. Senior management (Execs) are good, higher management (Heads of) are the weak layer.

2.0
Sep 30, 2018
Recommend
CEO approval
Business Outlook

Pros

Friendly staff and passengers. Good staff discounts on some products Good pension Overtime available if you need it I have witnessed CEO working on the ground, and spoken to him. He seems approachable.

Cons

You are just a number, no matter how hard you work it’s not acknowledged. Management do not care about staff. Favouritism goes on, if your face fits you can progress. Bullying and racism is allowed and if you speak up you’re made out to be a problem. Some lazy staff who do literally nothing and get away with it as they have been there so long. Certain staff wonder off numerous times for the day every day and nothing is said. If you have children forget it as you don’t get much help. If you are sick you are not taken care of you are punished. Considering you have to deal with thousands of people daily I fail to understand how you couldn’t become sick. If you are 1 minute late to the desk you are marked as late. Even if the queues in the staffing areas are long due to shortage of staff you are marked. You can be in the building 10-15 mins before your shift but due to staffing issues you get to the desk late by a minute or two you’re still marked.

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Heathrow Airport Response
7y
We're really sorry to read this review . We absolutely do not tolerate any form of bullying, racism or harassment of our colleagues. We celebrate our diversity and work hard together to create an inclusive culture. We want Heathrow to be a great place to work and in particular, our colleagues' safety and well-being is very important to us. We offer part time and job share opportunities and we've recently launched a programme in our security function called Together We Do More - which is designed to help you with work life balance. We'd really like to talk to you about how you feel and would strongly encourage you to speak to a manager, someone in the People Team or a union representative
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Glassdoor has 804 Heathrow Airport reviews submitted anonymously by Heathrow Airport employees. Read employee reviews and ratings on Glassdoor to decide if Heathrow Airport is right for you.