Question 1

Does Intercom pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Intercom employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Intercom. This rating has improved by 6% over the last 12 months.

Question 2

How satisfied are employees working at Intercom?

Accepted Answer

77% of Intercom employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Intercom 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.9 for career opportunities.

Question 3

What are the top reviewed jobs at Intercom?

Accepted Answer

Product Engineer (32), Account Executive (19), Sales (13), Customer Support Specialist (9), Manager (9), Marketing (9), Executive Assistant (8), Sales Development Representative (SDR) (8), Customer Support Engineer (7), Engineering Manager (7), Product Designer (7), Product Manager (7), Senior Software Engineer (7), Customer Success Manager (6), Technical Support Engineer (6)

Question 4

What are the pros of working at Intercom according to real employee reviews?

Accepted Answer

"Many great people are ready to help if you have a question or get stuck on some blocker." ((in 92 reviews)); "The benefits are great (pretty standard tech benefits) but it’s really how much Intercom cares about us that really takes the company above and beyond." ((in 43 reviews)); "Great team and a great place to work." ((in 19 reviews)); "Talented and smart colleagues" ((in 15 reviews)); "Work life balance is good" ((in 14 reviews))

Question 5

What are the cons of working at Intercom according to real employee reviews?

Accepted Answer

"Very poor Senior Leadership" ((in 29 reviews)); "Chaotic management." ((in 19 reviews)); "New old CEO" ((in 16 reviews)); "Some managers are good.." ((in 16 reviews)); "Middle management is inexperienced or non existent in most cases, while leadership micro manages and blocks many projects from shipping on time, if at all." ((in 3 reviews))

Question 6

What are employees saying about Intercom layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Intercom layoffs and their outlook for job security at Intercom in 2026.

Question 7

What are the top reviewed Intercom locations?

Accepted Answer

<a href="/Reviews/Intercom-London-Reviews-EI_IE1035935.0,8_IL.9,15_IC2671300.htm">London</a>

Intercom

Intercom reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Reviews about "Culture"

Great London office but competitive culture

Great learning opportunities, but culture varies by team

Good compensation and benefits, but leadership lacks support

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Jobs at Intercom