Does Intercom pay their employees well?

According to anonymously submitted Glassdoor reviews, Intercom employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Intercom. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Intercom?

78% of Intercom employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Intercom 3.7 out of 5 for work life balance, 3.7 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Intercom?

Product Engineer (32) , Account Executive (19) , Sales (13) , Customer Support Specialist (9) , Manager (9) , Marketing (9) , Executive Assistant (8) , Sales Development Representative (SDR) (8) , Customer Support Engineer (7) , Engineering Manager (7) , Product Designer (7) , Product Manager (7) , Senior Software Engineer (7) , Customer Success Manager (6) , Technical Support Engineer (6)

What are the pros of working at Intercom according to real employee reviews?

"Many great people are ready to help if you have a question or get stuck on some blocker." ((in 95 reviews)); "The benefits are great (pretty standard tech benefits) but it’s really how much Intercom cares about us that really takes the company above and beyond." ((in 35 reviews)); "Great team and leaders." ((in 22 reviews)); "Talented and smart colleagues" ((in 16 reviews)); "Work life balance is good" ((in 15 reviews))

What are the cons of working at Intercom according to real employee reviews?

"Inexperienced leadership" ((in 30 reviews)); "Chaotic management." ((in 19 reviews)); "New old CEO" ((in 16 reviews)); "Some managers are good.." ((in 16 reviews)); "Plus the restructuring that's incoming due to layoffs, we have no idea if what we're working on now (and planning to work on next) is aligned with the strategy and what our team structures are going to be longer term." ((in 3 reviews))

What are employees saying about Intercom layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Intercom layoffs and their outlook for job security at Intercom in 2026.

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Intercom

Intercom reviews

3.9

78% would recommend to a friend

(473 total reviews)

Eoghan McCabe

69% approve of CEO

88% positive business outlook

Ratings by category

4.2

Compensation and benefits

4.0

Career opportunities

3.7

Culture & values

3.7

Work/Life balance

3.7

Senior management

3.5

Diversity & inclusion

Intercom has an employee rating of 3.9 out of 5 stars, based on 473 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Intercom employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

473 reviews

5.0

Feb 19, 2026

Very good overall

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Good pay, good work/time balance. Free food in the office, nice deserts.

Cons

fast pace, many like it, but might be not suitable for people who like to carefully craft software.

5.0

Dec 19, 2025

Company is growing

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good compensation, benefits. Interesting work

Cons

Intercom is hiring a lot now. Doing interviews isn't my favorite part of the job

5.0

Nov 4, 2025

Going Places!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Intercom is going through a major growth phase - great time to join. Very smooth and structured onboarding process

Cons

Really can't think of any at this moment

Viewing 1 - 3 of 473 Reviews

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Jobs at Intercom

Staff AI Product Manager

Senior People Systems Analyst

Senior Full Stack Engineer - Team Web

Senior Engineering Manager - Team Billing

Senior Data Scientist - AI Tooling