Royal London reviews

4.1

81% would recommend to a friend

(836 total reviews)
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Barry O’Dwyer

91% approve of CEO

74% positive business outlook

Royal London has an employee rating of 4.1 out of 5 stars, based on 836 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Royal London employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

836 reviews
2.0
Jan 17, 2023

Mutually mean

Recommend
CEO approval
Business Outlook

Pros

People mostly good Work generally interesting

Cons

Cost cutting mentality, especially for Edinburgh is top of the agenda. Things definitely gone downhill. Moved from central refurbished office to peripheral B-grade building with insufficient space. London based management very keen to move us in to effectively a construction site with insufficient toilets, no canteen, barely any meeting rooms. My team only has enough desks for 1/3 to come in on any given day. Meaning can't all come in on same day as other teams in similar situation book out desks weeks ahead of time. Collaboration and morale have taken a real hit. Office space itself is dark, soulless and depressing; building location not good. Seems a top down diktat without listening to Edinburgh staff - London staff being moved to brand new, premium City of London office with roof terrace, more space, light etc by comparison. For a business that is supposedly growing, seems short sighted to move in to an undersized building that staff didn't want to move to. The office is bad. You'd think a mutual would at least promote progressive, people oriented policies. Alas things are slipping as the focus is on cost. A decade ago they were proud to be market leading in terms of people policies. They're now content being market laggards on things like death in service benefit, unequal parental leave policy, inflexible working. They know they're behind the curve but not really moving. Perhaps moving policies in line with larger PLC's would help address the underrepresentation of females in key roles. Some new managers hired externally also don't gel with what used to be the mutual mindset - abrasive, lack EQ and overly demanding. Has meant some quality staff have left. Sad to think how things were not so long ago. Why work here if they've lost what it means to be a modern mutual and don't get paid better than PLCs? Probably a qu many will be asking...

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Royal London Response
3y
Thank you for your comments. As always, we encourage you to raise your concerns directly with your People Leader, or support is also available through our Colleague Representative Forum.
1.0
Jul 15, 2021
Recommend
CEO approval
Business Outlook

Pros

The people are great - that is, the people who actually do the work. Good work/life balance.

Cons

Like numerous other reviewers on GlassDoor recently, the biggest con (pun intended) is the new Group Technology management. They keep saying they are interested in our views and want our feedback, but this is just lip service. At the recent GTC conference, staff were asking some very good, pointed questions. Most of these were answered dismissively or not at all, with a couple of managers getting quite petulant towards the end because they didn't like being asked these tough but reasonable questions. The culture is being completely eroded and we're all supposed to cheer and clap while it happens. I had intended to stay at Royal London for some time to come, but will be leaving as soon as I find something elsewhere.

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Royal London Response
4y
I am sorry to read your review and would like to offer support on questions and concerns you have with respect to how our GTC function is moving forward. As you will know we always encourage colleagues to reach out to their People Leader, Senior Leader, GEC member or a member of the People Team to raise concerns or give feedback. If you would prefer to speak to a Senior Leader from a different function I could arrange for an independent Senior Leader to meet with you on a confidential basis to discuss your concerns. If you would like to accept this offer, please contact me by email. Support is also available through our Colleague Representative Forum.
1.0
Jan 18, 2023

One Sided

Recommend
CEO approval
Business Outlook

Pros

Good career progression, which made me want to support the business as a key worker through covid. I've also recommended several people, including my daughter. Never again, as it all proved to be one sided - see below.

Cons

I was made redundant from a proposition-related role in December. On 11th January 6 proposition vacancies were advertised, which I'm not allowed to apply for (internal rule which they won't bend on). This requirement was known about - but not advertised - before I left. I'm sure they will have covered their backs with this, but it's still morally wrong to treat loyal employees in this way. It's people's livelihoods you're playing with - especially difficult at this time.

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Royal London Response
3y
Thank you for your feedback. I recognise that the operating model changes we made in the last year resulted in disruption and uncertainty for some colleagues, but we always aim to support impacted colleagues through this difficult process. If you would like to share more so we can better understand your experience, please contact me directly.
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