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Government green initiatives, technological advancement and the threat of climate change will all impact the way the energy sector does business. In this article, Rupal Patel, Account Leader, breaks down these challenges and identifies key trends.
“If there’s one critical element to embracing digital in citizen experience, it’s making sure that the vulnerable aren’t left behind,” Andy Start, CEO for Government Services at Capita. In this article Andy explores how we’re reimagining the future of UK councils.
Companies, like ours, play a pivotal role in changing perceptions towards disabled employees. We're proud to be a Disability Confident Committed employer, helping people with disabilities develop their careers. Watch Niall Irwin, Real Time Analyst, share his experience working with us as someone living with a life changing disability.
Most of us are aware that the furlough scheme has been extended. But what does this actually mean? Here’s everything you need to know.
Youth unemployment is predicted to rise to over 1 million due to the impact of the pandemic. We know that young people are future leaders of our organisation, which is why we partnered with Teach First to run a week long work experience programme for 20 16-18 year olds. Our sessions gave them a taste of a variety of job functions, as well as some practical CV and job application advice.
We’ve introduced a new personal finance app to help our UK workforce manage their money more easily during the toughest economic conditions seen in generations.
The pandemic increased the demand for customer service support. Our first challenge was to move quickly from office-based to home-working. Introducing conversational AI and other digital solutions, we were able to continue our ongoing customer support.
Maintaining housing association properties can often be a complex process where identifying reported faults can be tricky. Capita’s ResponsEye, a video streaming solution developed from emergency services software, allows tenants to upload real time video of faults, so that engineers can locate & resolve them more quickly. Rochdale Boroughwide Housing and mhs homes are the first HAs to adopt this ground breaking technology.
The pandemic increased the demand for customer service support. Our first challenge was to move quickly from office-based to home-working. Introducing conversational AI and other digital solutions, we were able to continue our ongoing customer support.
