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The Army faced a critical recruitment challenge in 2012. The number of people joining was in rapid decline. Our partnership with the British Army’s Recruitment Partnership Project has come a long way since then. This year we hit 100% of soldier recruitment and celebrated by winning Marketing Week’s Long-term Brand Building Excellence award.
As part of National Customer Service Week we spoke to Jessica Lees, a team manager in our M&S team, about what it takes to thrive in customer service.
Many of the short-term measures put in place to help UK citizens and businesses to get through the pandemic are coming to an end. This meant that people who have been relying on this support could be facing new problems. Hear from Ian Elam, Business Development Director, about how we’re supporting people through conversational AI tools and having more support on hand.
We have all been impacted by lockdown and the pandemic continues to have an effect on our daily lives. But for many it’s mental health that has suffered the most. Our employees’ wellbeing is our priority. Learn why it’s so important to look after employees, especially right now.
As part of a ‘Training for the Future’ webinar, Rachel Key, Learning Consulting and Client Management Director, discussed the key learning challenges faced by our forces. Find out the three core skills gap.
Our partnership with the MOD to successfully transfer over 500 firefighters as part of the Defence Fire & Rescue Project is a story of huge success and collaboration. Together, we delivered during COVID-19 meaning it’s also one of incredible resilience, professionalism, partnership and determination to succeed.
How will the financial sector look post-pandemic? Mark Record, Strategic Account Leader, shares his roadmap to success.
The pandemic has given people time to re-imagine their futures and begin new business ventures. Through Capita Scaling Partners, we're committed to supporting SMEs, and helping start-ups succeed.
We're helping to minimise disruption to learning by ensuring that students continue to build the skills and knowledge they need for work. We've been supporting our charity partners Teach First and Young Enterprise by giving guest lectures and doing mock interviews. Learn more about how we're supporting young people into work.
We're proud of our partnership with the British Army. Mark Lyness, Senior Manager, shares his views on how we can build on success for the future of military recruitment.
