Is IHG Hotels and Resorts a good company to work for?

IHG Hotels and Resorts has an overall rating of 3.9 out of 5, based on over 5,771 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 71% of employees would recommend working at IHG Hotels and Resorts to a friend and 64% have a positive outlook for the business. The best reviews about IHG Hotels and Resorts have been left by employees working as Receptionist , Front Desk Receptionist and Manager .

Does IHG Hotels and Resorts pay their employees well?

According to anonymously submitted Glassdoor reviews, IHG Hotels and Resorts employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at IHG Hotels and Resorts. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at IHG Hotels and Resorts?

71% of IHG Hotels and Resorts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated IHG Hotels and Resorts 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at IHG Hotels and Resorts?

Front Desk Agent (122) , Manager (100) , Front Desk Receptionist (84) , Sales Manager (65) , General Manager (61) , Specialist (49) , Reservations Agent (47) , Customer Service Representative (42) , Director (42) , Receptionist (42) , Front Office Manager (41) , Server/Waiter (38) , Guest Service Agent (37) , Analyst (34) , Bartender (33)

What are the pros of working at IHG Hotels and Resorts according to real employee reviews?

"The 401k and other benefits were good." ((in 302 reviews)); "Great people and that is what makes ihg great" ((in 261 reviews)); "work life balance is good" ((in 178 reviews)); "Staff are friendly and helpful" ((in 92 reviews)); "Great teams looking to improve IHG hotel experiences worldwide" ((in 84 reviews))

What are the cons of working at IHG Hotels and Resorts according to real employee reviews?

"Poor management and under stress most days" ((in 219 reviews)); "Low salary and limited additional allowance" ((in 180 reviews)); "1) Low pay rate compared to the industry standards in my area (for my specific property)." ((in 160 reviews)); "Long hours when season is busy but when business is slow you're definitely not getting any at all." ((in 107 reviews)); "managers have a problem with be called on the weekends to help solve guests issues." ((in 75 reviews))

What are employees saying about IHG Hotels and Resorts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about IHG Hotels and Resorts layoffs and their outlook for job security at IHG Hotels and Resorts in 2026.

What are the top reviewed IHG Hotels and Resorts locations?

London , Denham , Edinburgh , Glasgow , Windsor , Manchester , Newcastle upon Tyne , Birmingham , Brierley Hill , York , Leeds , Oxford , Derby , Uxbridge , Burton , Windsor , Burton upon Trent , High Wycombe , Leicester , Bristol , Heathrow , Cardiff , Belfast , Liverpool , Newcastle , Branston , Kensington , Denham , Luton , Kings Langley

IHG Hotels and Resorts reviews

3.9

71% would recommend to a friend

(4,853 total reviews)

Elie Maalouf

78% approve of CEO

64% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,853 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

IHG Hotels and Resorts has an employee rating of 3.9 out of 5 stars, based on 4,853 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IHG Hotels and Resorts employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

5K reviews

5.0

Oct 7, 2015

Great company for building your career

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Training and Development widely available - Flexible working approach and good realistic understanding of the work/life balance - Bi-Annual Employee Satisfaction surveys which are acted upon - Generous Pension Scheme

Cons

- Opportunities for progression can be limited due to long service of employees - Employee Benefit of staff rate at hotels has been reduced over the years (changed to flexible pricing discount) and not as much as a benefit as it once was, especially in major cities

IHG Hotels and Resorts Response

10y

Hello Thanks for sharing your views with us. It’s great that you’ve felt the benefit of our flexible approach to working – we understand that our people can perform at their best when they feel valued and have a balanced home and work life. We have a huge focus on personal development and learning. After all, if you grow professionally, we also benefit from having a happy, skilled and knowledgeable colleague! You’re correct that within a happy workforce people tend to stay in their roles for longer. So, we do recognise that people can’t always progress in our organisation as quickly as they (and we!) would like to. However, we’re a huge global company - so there's plenty of international opportunities to take advantage of. Thanks again for your feedback Chris The Employer Brand Team

1.0

Jul 12, 2020

Management deceitful

Finance manager

Recommend

CEO approval

Business Outlook

Pros

Benefits, hotel discounts, nothing else

Cons

Rude colleagues, deceitful management, mundane work, no structure

2.0

Dec 18, 2019

Going downhill and fast

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Really good work life balance, flexible working, really undemanding work as nobody actually really wants to do anything that involves long hours or effort. Low expectations of corporate staff. Staff rate at hotels can be good.

Cons

Terrible mid to senior management all focused on managing upwards and empire building. Board speak a different language, no idea what's happening or why their strategies aren't working Middle management is full of lazy timeservers whose main aim is to pull up the ladder behind them. No development or promotion. Pay is bad for the sector, HQ is miles out of London so extra commuting costs and it takes ages to get anything done. Company seems like it's not doing well every quarter but no leadership on what to do except spend less money

Viewing 1 - 3 of 4,853 Reviews

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Jobs at IHG Hotels and Resorts

Food & Beverage Assistant

Corby, Northamptonshire, East Midlands, England